Sophie Bailey

Title: Head of Client Services

Department: Client Services, Management

Telephone: 0207 929 7911

Email: info@efficacy.org.uk

Experience 

Sophie has been with Efficacy since 2013, and she leads the client liaison and case management team.  She has over eight years' experience working in client-facing roles across various industries including healthcare, insurance case management and claims handling.  

Sophie and her team manage the journey of Efficacy’s clients from first contact and point of referral right through to discharge. This includes managing all the touch-in points including liaising with our Health Care Professionals, report production, updates, management information and ensuring that the client journey complies with our Service Levels Agreements while client care prioritisation is foremost at all times.